Legal
Privacy Policy
Draft — pending professional review before publication.
Draft document. This text is a template written for this site. It must be reviewed by a qualified professional, and every placeholder shown in square brackets must be completed, before launch.
Information we collect
We collect only what is needed to schedule and conduct your consultation, and to maintain a clinical record of it.
- Identity and contact details you provide when booking — name, age, phone number and email address.
- Health information you choose to share — your health concerns, medical history, current medication, and any reports you upload.
- Consultation records — notes made by the physician during your consultation and any prescription issued.
- Technical information — basic, non-identifying analytics about how the website is used.
How your information is used
- To schedule, confirm and conduct your online consultation.
- To allow the physician to assess your concern and provide appropriate guidance.
- To maintain a clinical record so follow-up consultations can build on your history.
- To contact you about your appointment or follow-up.
- To meet any legal or regulatory obligation that applies to us.
What we do not do
- We do not sell your personal or health information.
- We do not share your health information for advertising purposes.
- We do not publish any patient information, including testimonials, without explicit written permission.
Who can access your information
Your health information is accessible to the consulting physician and to any personnel strictly necessary to operate the service. Third-party providers used for scheduling, video calling, payments or hosting process data on our behalf under their own terms; we choose providers that offer appropriate safeguards.
We may disclose information where we are legally required to do so.
Retention
Consultation records are retained for as long as is necessary for continuity of care and to meet applicable record-keeping requirements. You may ask us how long your records will be kept.
Your choices
- You may ask what personal information we hold about you.
- You may ask us to correct information that is inaccurate.
- You may ask us to delete information, subject to any record-keeping obligation that applies to clinical records.
- You may withdraw consent for non-essential communication at any time.
Security
We take reasonable technical and organisational measures to protect the information you share. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Consultations for a person under 18 should be booked and attended by a parent or legal guardian, who is responsible for the information shared.
Changes to this policy
If this policy changes materially, the updated version will be published on this page with a new revision date.
Contact
Questions about this document can be sent to [SUPPORT_EMAIL]. Formal grievances may be addressed to [GRIEVANCE_OFFICER_NAME] at [GRIEVANCE_EMAIL].
Ayurvedaas is operated by [LEGAL_ENTITY_NAME], [REGISTERED_ADDRESS].